Advanced Call Center

Advanced Call Center

The call center of a company is the virtual reception point of the business. This department is vital because the average customer or potential client is quick to judge a company by the quality of its call center. We at Kiwi ICT do not just improve the call center of every business we get involved with; we revolutionize it.

We only use the best software and IT resources in the industry to meet our clients’ needs. Some of the top-notch services and software providers we use include 3CX, Asterisk, Asternic, Virtual PBX, OnSIP, Genesys Cloud, among others. Our team is filled with world-class IT experts who will use these tools to improve your call center’s overall performance. 

Experience in dealing with similar situations has taught us to consider essential tools, customer expectations, call agents, and other factors. We are a top IT firm that will ensure that your call agents get the best tools to be at their best. The IT solutions we provide make life easier for your call agents. Through our expertise, your staff will have updated software and hardware devices to work with. We will make it possible for them to store and access customer data to provide timely information without stress.

Crucial call center functions we offer, include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Predictive dialer, and more, will ensure seamless communication between your agents and customers. With time, your call agents will provide consistent quality service, and there will be no need for excessive monitoring on your part.

As a thriving IT services company, our clients have benefitted immensely from our advanced call center optimization with results to prove it. Some of the many benefits of KiwiITC Business VoIP Solutions are:

  • Anywhere, any-device communications
  • Professional business features
  • Integrated communications channels (phone, fax, email, DM, video)
  • Consistent branding across communications channels
  • Disaster-proof communications

Crucial call center functions we offer, include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Predictive dialer, and more, will ensure seamless communication between your agents and customers. With time, your call agents will provide consistent quality service, and there will be no need for excessive monitoring on your part.

As a thriving IT services company, our clients have benefitted immensely from our advanced call center optimization with results to prove it. Some of the many benefits of KiwiITC Business VoIP Solutions are:

  • Anywhere, any-device communications
  • Professional business features
  • Integrated communications channels (phone, fax, email, DM, video)
  • Consistent branding across communications channels
  • Disaster-proof communications

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

Our Happy Clients​

Our Happy Clients​

Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.