Advanced Call Center

Even though we are living in the world of constant typing, business owners emphasize that voice communication is still a relevant factor in improving the customers’ satisfaction and loyalty. Poorly setup customer service can destroy even the best of products. And while this tool majorly depends on the human factor, technology provision must be flawless.

Choose the required Call Center functions to match specific business needs and let the KiwiICT team of senior VoIP engineers to handle their implementation: Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Predictive dialer, Unified Communications, Call Center Solutions, Interactive capabilities and much more. 

 

Benefits of KiwiITC Business VoIP Solutions

  • Anywhere, any-device communications
  • Professional business features
  • Integrated communications channels (phone, fax, email, DM, video)
  • Consistent branding across communications channels
  • Disaster-proof communications

We work with multiple service and software providers including, but not limited to 3CX, Asterisk, Asternic, Virtual PBX, OnSIP, Genesys Cloud and others