Call Centre Implementation

Let us help you setup and optimise your next best call centre

IT Geeks On Your Side

We are a group of certified IT experts, highly specialised in world-class VoIP and Video solutions to improve your overall business performance by solving complex challenges.

Call Centre Implementation

Let us help you setup and optimise your next best call centre
What Is Call Center Implementation?

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimise call flows, allow customers to get better and faster assistance, and automate business processes.

Why Do I Need Call Centre Software?

Call Center software helps to effectively manage call volumes through features that improve call flows, allow customers to get better and faster assistance, and automate business processes.

What Is Call Center Implementation?

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimise call flows, allow customers to get better and faster assistance, and automate business processes.

Why Do I Need Call Centre Software?

Call Center software helps to effectively manage call volumes through features that improve call flows, allow customers to get better and faster assistance, and automate business processes.

Call Centre Types

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Inbound/Outbound Call Centre

Inbound/Outbound Call Center has all necessary infrastructure set up to receive or make calls on behalf of the company.

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Automated Call Center

Automated Call Center build computer-based systems that will handle some caller responsibilities. Staff will mostly need to maintain the system and handle some responsibilities the system isn’t built for.

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Virtual Call Centre

Virtual call center allows staff working from different remote locations instead of one facility without compromising experience of the customers. It can significantly reduce operating and overhead costs.

Call Centre Types

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Inbound/Outbound Call Centre

Inbound/Outbound Call Center has all necessary infrastructure set up to receive or make calls on behalf of the company.

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Automated Call Center

Automated Call Center build computer-based systems that will handle some caller responsibilities. Staff will mostly need to maintain the system and handle some responsibilities the system isn’t built for.

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Virtual Call Centre

Virtual call center allows staff working from different remote locations instead of one facility without compromising experience of the customers. It can significantly reduce operating and overhead costs.

What We Offer

What We Will Do?
  • Audit your network equipment
  • Determine what type of Call Center software is needed: Inbound, Outbound, and Blended
  • Deploy Interactive Voice Response (IVR)
  • Create Automatic Call Distribution (ACD) - automatically routes callers according to pre-set call routing strategies
  • Provide deployment for CRM Integration and Omnichannel Routing
  • Conduct deployment Auto Diallers. Automated dialling modes improve lead list penetration and help prevent time lost between making calls through manual dialling.
  • Create a Call Queueing
  • Call queuing allows multiple callers to wait on hold until an agent is available to assist them.
  • Configure a Call Recording. Call recording records agent and customer calls either automatically or on-demand.
Why We Do It?

Call centre deployment is an optimal solution to improve call quality, increase profitability, extend telephone service hours for your clients, continuously monitor and analyse your performance, and maintain ongoing system updates.

What We Offer

What We Will Do?
  • Audit your network equipment
  • Determine what type of Call Center software is needed: Inbound, Outbound, and Blended
  • Deploy Interactive Voice Response (IVR)
  • Create Automatic Call Distribution (ACD) - automatically routes callers according to pre-set call routing strategies
  • Provide deployment for CRM Integration and Omnichannel Routing
  • Conduct deployment Auto Diallers. Automated dialling modes improve lead list penetration and help prevent time lost between making calls through manual dialling.
  • Create a Call Queueing
  • Call queuing allows multiple callers to wait on hold until an agent is available to assist them.
  • Configure a Call Recording. Call recording records agent and customer calls either automatically or on-demand.
Why We Do It?

Call centre deployment is an optimal solution to improve call quality, increase profitability, extend telephone service hours for your clients, continuously monitor and analyse your performance, and maintain ongoing system updates.

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

Our Happy Customers

Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.