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  • New Zealand: 0800 700 094
  • USA: 1844 558 0055
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PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs

IT Geeks On Your Side

We are a group of certified IT experts, highly specialised in world-class VoIP and Video solutions to improve your overall business performance by solving complex challenges.
ORDER PBX NOW
Or Book Consultation for FREE

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs
ORDER PBX NOW
Or Book Consultation for FREE
What Is Advanced Phone System Deployment ?

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

Why Do I Need Advanced Phone System Deployment?
  • Choosing VoIP makes corporate telephony between different departments possible and its use also significantly cheaper than the use of traditional business landlines
  • Customized IVR settings and configuring IVR to fit caller needs and business goals
  • Integration to CRM systems
  • Design and Creating IVR menus
  • Speech Analytics to monitor all customer conversations in voice and text
What Is Advanced Phone System Deployment ?

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

Why Do I Need Advanced Phone System Deployment?
  • Choosing VoIP makes corporate telephony between different departments possible and its use also significantly cheaper than the use of traditional business landlines
  • Customized IVR settings and configuring IVR to fit caller needs and business goals
  • Integration to CRM systems
  • Design and Creating IVR menus
  • Speech Analytics to monitor all customer conversations in voice and text

Key Benefits

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AI-Powered Virtual Agents

AI-powered virtual agents can cover the peak load when human resources are insufficient. The operational cost of a virtual agent is half the cost of a conventional contact center with the same, or even higher, efficiency level.

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IVR

Though IVR technology can streamline the call flow within call centres, it can frustrate callers if the automated messaging system is too complex. Long pre-recorded messages may require callers to wait unnecessarily to select their intended option, resulting in lower customer satisfaction.

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Call Routing and Ring Groups

This means the creation of advanced call routing for business with a modern business phone solution and routing calls to groups by location and branches or any other trait.

Key Benefits

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AI-Powered Virtual Agents

AI-powered virtual agents can cover the peak load when human resources are insufficient. The operational cost of a virtual agent is half the cost of a conventional contact center with the same, or even higher, efficiency level.

noun-ivr-2067129-33A96E
IVR

Though IVR technology can streamline the call flow within call centres, it can frustrate callers if the automated messaging system is too complex. Long pre-recorded messages may require callers to wait unnecessarily to select their intended option, resulting in lower customer satisfaction.

noun-route-1390067-33A96E
Call Routing and Ring Groups

This means the creation of advanced call routing for business with a modern business phone solution and routing calls to groups by location and branches or any other trait.

What We Offer

What We Will Do?
  • Audit your VoIP and PSTN connections and equipment
  • Development and implementation of the VoIP system (PBX or VGW)
  • Development and implementation of the basic VoIP system (IVR, hunting and ringing group, extensions, dial plan, routing and dial rules, etc.)
  • Development and implementation of modern telephony and communications technologies (web agents, WebRTC solutions, connect iOS and Android apps, voice biometrics for identifications, speech analytics for customer and operator leg, built-in automatic speech recognition (ASR), built-in text to speech engine (TTS))
  • Creation of monitoring system and prevention of attacks for VoIP systems 
Why We Do It?
  • Increase first contact resolution – Your call center has certain KPIs it tracks, and first contact resolution is likely among them. Using an IVR system in your daily software stack can help you improve your first call resolution.
  • Calls will always be directed to the person who is most capable of meeting that caller’s needs, thanks to skills-based routing.
  • An IVR system is designed to make the calling experience simple and hassle free. Because of that, customer satisfaction with your company will automatically be improved.
  • Built-in automatic speech recognition (ASR) – This technology can identify, and process words spoken by callers in real-time. The speech can even be translated into text to create a full transcript of the conversation.
  • Speech Analytics allows monitoring all customer conversations in voice and text, extracting a wealth of data for quality assurance, further automation of communication scenarios, improving customer experience and increasing sales.
  • Virtual Assistants help free up the worktime of your contact centre agents for better customer service and increase sales. 

What We Offer

What We Will Do?
  • Audit your VoIP and PSTN connections and equipment
  • Development and implementation of the VoIP system (PBX or VGW)
  • Development and implementation of the basic VoIP system (IVR, hunting and ringing group, extensions, dial plan, routing and dial rules, etc.)
  • Development and implementation of modern telephony and communications technologies (web agents, WebRTC solutions, connect iOS and Android apps, voice biometrics for identifications, speech analytics for customer and operator leg, built-in automatic speech recognition (ASR), built-in text to speech engine (TTS))
  • Creation of monitoring system and prevention of attacks for VoIP systems 
Why We Do It?
  • Increase first contact resolution – Your call center has certain KPIs it tracks, and first contact resolution is likely among them. Using an IVR system in your daily software stack can help you improve your first call resolution.
  • Calls will always be directed to the person who is most capable of meeting that caller’s needs, thanks to skills-based routing.
  • An IVR system is designed to make the calling experience simple and hassle free. Because of that, customer satisfaction with your company will automatically be improved.
  • Built-in automatic speech recognition (ASR) – This technology can identify, and process words spoken by callers in real-time. The speech can even be translated into text to create a full transcript of the conversation.
  • Speech Analytics allows monitoring all customer conversations in voice and text, extracting a wealth of data for quality assurance, further automation of communication scenarios, improving customer experience and increasing sales.
  • Virtual Assistants help free up the worktime of your contact centre agents for better customer service and increase sales. 

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

     READ MORE

ORDER NOW
PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data.

     READ MORE

ORDER NOW
Call Centre

Let us help you setup and optimise your next best call centre. 

 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

 

     READ MORE

ORDER NOW
UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

 

     READ MORE

ORDER NOW
Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

 

     READ MORE

ORDER NOW
Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

 

     READ MORE

ORDER NOW

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

     READ MORE

ORDER NOW
PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data.

     READ MORE

ORDER NOW
Call Centre

Let us help you setup and optimise your next best call centre. 

 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

 

     READ MORE

ORDER NOW
UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

 

     READ MORE

ORDER NOW
Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

 

     READ MORE

ORDER NOW
Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

 

     READ MORE

ORDER NOW

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

Our Happy Customers

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Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
REQUEST A CALLBACK
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
REQUEST A CALLBACK
  • Site Map
  • Contact Us
  • Australia
  • 1800 861 186
  • Level 54, One One One Eagle Street, 111 Eagle Street, Brisbane, 4000
  • team@kiwiict.com.au
  • New Zealand
  • 0800 700 094
  • 16 Tarndale Grove, Rosedale, Auckland 0632
  • team@kiwiict.co.nz
  • United States of America
  • 1844 558 0055
  • 2400 Unit B15 Belmar Blvd, Wall Township, NJ 00719
  • team@kiwiict.com
  • Site Map
  • Contact Us
  • Australia
  • 1800 861 186
  • Level 54, One One One Eagle Street, 111 Eagle Street, Brisbane, 4000
  • team@kiwiict.com.au
  • New Zealand
  • 0800 700 094
  • 16 Tarndale Grove, Rosedale, Auckland 0632
  • team@kiwiict.co.nz
  • United States of America
  • 1844 558 0055
  • 2400 Unit B15 Belmar Blvd, Wall Township, NJ 00719
  • team@kiwiict.com
  • 2022 Copyright Protected - KiwiICT
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