PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.
This helps the agent be fully prepared for the call and prevents callers from repeating themselves. All calls are logged, recorded, and transcribed automatically, contacts are automatically created in your CRM. A current caller/customer’s information from your CRM system will be displayed on the agent’s screen.
PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.
This helps the agent be fully prepared for the call and prevents callers from repeating themselves. All calls are logged, recorded, and transcribed automatically, contacts are automatically created in your CRM. A current caller/customer’s information from your CRM system will be displayed on the agent’s screen.
CRM integration aims to host complete, accurate data from your business software to give you a full picture of your business and customers.
PBX queries the CRM system to look up the customer’s name when receiving an inbound call. If not found, a contact entry is created in CRM Contacts, the caller name is displayed in the Web Client, and the contact entry includes a link to open the CRM contact.
All records are transcribed and archived and can be accessed at any time.
CRM integration aims to host complete, accurate data from your business software to give you a full picture of your business and customers.
PBX queries the CRM system to look up the customer’s name when receiving an inbound call. If not found, a contact entry is created in CRM Contacts, the caller name is displayed in the Web Client, and the contact entry includes a link to open the CRM contact.
All records are transcribed and archived and can be accessed at any time.
Get end-to-end VoIP network architecture suited for your IP Telephony needs.
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Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.
Customise PBX to fully integrate with your main CRM.
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PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data.
Let us help you setup and optimise your next best call centre.Â
Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging)Â that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.
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Let us handle and setup your UCCX integrations.
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UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.
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Let us setup A-Z VoIP Termination Platforms for cost-efficiency.
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Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.
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Let us handle us solve your challenges with the phone billing system.
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Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.
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Get end-to-end VoIP network architecture suited for your IP Telephony needs.
Â
Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.
Customise PBX to fully integrate with your main CRM.
Â
PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data.
Let us help you setup and optimise your next best call centre.Â
Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging)Â that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.
Â
Let us handle and setup your UCCX integrations.
Â
UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.
Â
Let us setup A-Z VoIP Termination Platforms for cost-efficiency.
Â
Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.
Â
Let us handle us solve your challenges with the phone billing system.
Â
Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.
Â
Share your problems and needs with us. We will gather the details and estimate required project scope.
We will do initial due diligence and prepare contract engagement based on your needs.
Our experts will build, test, and troubleshoot your system based on the contract agreement.
Results will be shared with you and we will show you the way how issues can be resolved.
Share your problems and needs with us. We will gather the details and estimate required project scope.
We will do initial due diligence and prepare contract engagement based on your needs.
Our experts will build, test, and troubleshoot your system based on the contract agreement.
Results will be shared with you and we will show you the way how issues can be resolved.