UCCX Integration

Let us handle and setup your UCCX integrations

IT Geeks On Your Side

We are a group of certified IT experts, highly specialised in world-class VoIP and Video solutions to improve your overall business performance by solving complex challenges.

UCCX Integration

Let us handle and setup your UCCX integrations
What Is Custom UCCX Integration?

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Why Do I Need Custom UCCX Integration?

Custom UCCX Integration helps to connect system to CUCM, with VoIP solutions (SIP, MRCP), and with other business solutions, which allows to advance the existing system functions.

What Is Custom UCCX Integration?

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Why Do I Need Custom UCCX Integration?

Custom UCCX Integration helps to connect system to CUCM, with VoIP solutions (SIP, MRCP), and with other business solutions, which allows to advance the existing system functions.

Key Features

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Troubleshooting in the UCCX

Expert-level engineering teams support for all Cisco UCCX case.

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API CRM and corporate products integrations

Integration with enterprise products through Java DataBase Connectivity (JDBC) and API REST interface.

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MRCP for TTS/ASR

Cisco UCCX setup and integration with Voice Technologies (ASR, TTS and Voice Verification).

Key Features

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Troubleshooting in the UCCX

Expert-level engineering teams support for all Cisco UCCX case.

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API CRM and corporate products integrations

Integration with enterprise products through Java DataBase Connectivity (JDBC) and API REST interface.

noun-voice-speaker-verification-4687465-33A96E
MRCP for TTS/ASR

Cisco UCCX setup and integration with Voice Technologies (ASR, TTS and Voice Verification).

What We Offer

What We Will Do?
  • Planning and design UCCX Solution
  • Troubleshooting in the UCCX Solution
  • Creation and configuration of additional functionality (integration with corporate products via Java DataBase Connectivity (JDBC) interface, additional configuration of HTTP requests, XML and VXML processing, integration with TTS/ASR services via MRCP protocol, integration) 
  • Failover setup
Why We Do It?

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. We can expand and supplement it with any solution (omnichannel and ASR/TTS functionality) for your business.

What We Offer

What We Will Do?
  • Planning and design UCCX Solution
  • Troubleshooting in the UCCX Solution
  • Creation and configuration of additional functionality (integration with corporate products via Java DataBase Connectivity (JDBC) interface, additional configuration of HTTP requests, XML and VXML processing, integration with TTS/ASR services via MRCP protocol, integration) 
  • Failover setup
Why We Do It?

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. We can expand and supplement it with any solution (omnichannel and ASR/TTS functionality) for your business.

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

Our Advanced Call Center Products

PBX Deployment

Get end-to-end VoIP network architecture suited for your IP Telephony needs.

 

Advanced Phone System Deployment (PBX) enables businesses to design IP Telephony or integrate it into their existing VoIP networks.

PBX & CRM Integration

Customise PBX to fully integrate with your main CRM.

 

PBX is a private telephone network that allows users can talk to each other. Customer Relationship Management (CRM) integration will enable users to connect third-party CRM tools to their call center software, eliminating the need for agents to juggle between apps to access key customer data. Computer Telephony Integration (CTI) Screen Pops automatically pull a current caller/customer’s information from your CRM system and display it on the agent’s screen.

Call Centre
Let us help you setup and optimise your next best call centre. 
 

Call Center software is a cloud-based business communication software (PSTN, VoIP, text and messaging) that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.

UCCX Integration

Let us handle and setup your UCCX integrations.

 

UCCX is an application server in the Cisco's Unified Communications suite that provides basic or advanced VoIP PBX and Call Center functions. Additional integrations will expand the functionality and get extra features.

Wholesale VoIP

Let us setup A-Z VoIP Termination Platforms for cost-efficiency.

 

Wholesale VoIP (for phone calls and buying DID numbers) allows you to make cheap phone calls in different qualities service plans to best meet your company’s needs.

Phone System Billing

Let us handle us solve your challenges with the phone billing system.

 

Phone System Billing allows to gather consumption data efficiently, calculates billing and charging information, and processes customer payments and credits. It also routes the traffic based on the lowest available cost for a route.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

Our Happy Customers

Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.