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  • Australia: 1800 861 186
  • New Zealand: 0800 700 094
  • USA: 1844 558 0055
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Priority 1 Support

Let us handle your security issues and get your business back online!

IT Geeks On Your Side

We are a group of certified IT experts, highly specialised in world-class Cloud solutions to improve your overall business performance by solving complex challenges.
ORDER PRIORITY 1 SUPPORT NOW
Or Book Consultation for FREE

Priority 1 Support

Let us handle your security issues and get your business back online!
ORDER PRIORITY 1 SUPPORT NOW
Or Book Consultation for FREE
What Is Priority 1 Incidents?

A Service-Level Agreement (SLA) is a level of service that sets the expectations between the service supplier and the customer as a metric, describing how products or services should be delivered. It is a critical component of any technology service provider to ensure the effectiveness of the process, including penalties if the service level has not been achieved. Both parties are bound by the agreement to ensure both have the same understanding of requirements.

Why Do I Need Priority 1 Support?

Priority defines response and resolution times when the issue must be handled. Overall, there are 4 levels of priority (P1, P2, P3, and P4) as per SLA. Priority is the sequence in which an Incident or Problem has to be resolved according to its impact urgency. Priority 1 (P1) is usually assigned to complete a business down situation or when a critical system is down with high financial impact entirely stopping business operations and services. If you got P1 incident in place, urgently contact us; we will be able to fix it ASAP!

What Is Priority 1 Incidents?

A Service-Level Agreement (SLA) is a level of service that sets the expectations between the service supplier and the customer as a metric, describing how products or services should be delivered. It is a critical component of any technology service provider to ensure the effectiveness of the process, including penalties if the service level has not been achieved. Both parties are bound by the agreement to ensure both have the same understanding of requirements.

Why Do I Need Priority 1 Support?

Priority defines response and resolution times when the issue must be handled. Overall, there are 4 levels of priority (P1, P2, P3, and P4) as per SLA. Priority is the sequence in which an Incident or Problem has to be resolved according to its impact urgency. Priority 1 (P1) is usually assigned to complete a business down situation or when a critical system is down with high financial impact entirely stopping business operations and services. If you got P1 incident in place, urgently contact us; we will be able to fix it ASAP!

Key Benefits

noun-fast-response-4195039-33A96E
Fast Response

Our team takes the responsibility to quickly catch up on your issue and assess the situation. P1 security support ensures that your incident will be resolved in under 4 hours to prevent further damage to your business as your systems will be swiftly back online.

noun-protect-4749357-33A96E
Protect customer’s trust

Clients are essential to business success and require constant access to your offered services and products. P1 support and incident management will provide your customers security that your business operates around the clock, leading to increased trust from customers.

noun-security-4762812-33A96E
Improved Security

As a result of P1 incident management and resolution, you will have an improved security process that will help more efficiently monitor and report incident data, decreasing the future possibility of outages and abnormal activities.

Key Benefits

noun-fast-response-4195039-33A96E
Fast Response

Our team takes the responsibility to quickly catch up on your issue and assess the situation. P1 security support ensures that your incident will be resolved in under 4 hours to prevent further damage to your business as your systems will be swiftly back online.

noun-protect-4749357-33A96E
Protect customer’s trust

Clients are essential to business success and require constant access to your offered services and products. P1 support and incident management will provide your customers security that your business operates around the clock, leading to increased trust from customers.

noun-security-4762812-33A96E
Improved Security

As a result of P1 incident management and resolution, you will have an improved security process that will help more efficiently monitor and report incident data, decreasing the future possibility of outages and abnormal activities.

What We Offer

What We Will Do?
  • Promptly assess and audit your issue
  • Provide an incident resolution in under 4 hours
  • Facilitate rapid restoration of services after a forced service interruption
  • Assess, record, classify and report incident data
  • Create a process for all incidents and ensure it is properly adopted
  • Check for further anomalies in the infrastructure
Why We Do It?

Priority 1 (P1) incident resolution is a proactive process of solving critical business incidents through quick and timely resolutions. As a result of the P1 level of support, the impact of future incidents will be reduced due to the established and improved incident tracking and monitoring system. P1 support allows your business to get back to its normal operations within a shorter time than the usual tech support.

What We Offer

What We Will Do?
  • Promptly assess and audit your issue
  • Provide an incident resolution in under 4 hours
  • Facilitate rapid restoration of services after a forced service interruption
  • Assess, record, classify and report incident data
  • Create a process for all incidents and ensure it is properly adopted
  • Check for further anomalies in the infrastructure
Why We Do It?

Priority 1 (P1) incident resolution is a proactive process of solving critical business incidents through quick and timely resolutions. As a result of the P1 level of support, the impact of future incidents will be reduced due to the established and improved incident tracking and monitoring system. P1 support allows your business to get back to its normal operations within a shorter time than the usual tech support.

Our Technical Support Products

SOC Support

Get a helping hand on time and keep your systems secure.

 

Security Operations Center (SOC) is a centralized facility which primary function is to monitor, detect, prevent, investigate, analyze and respond to cybersecurity incidents on an ongoing basis. The SOC team consists of security analysts and engineers who use a combination of technology solutions and processes to determine potential security threats and address those quickly.

 

     READ MORE

ORDER NOW
NOC Support

Get 24-hour supervision of your network to maintain healthy business operations.

 

Network Operations Center (NOC) is a centralized place where the IT support team remotely monitors, supervises, and maintains the network and IT infrastructure performance around the clock to ensure business services and operations continue to work without disruptions. NOC is the first line of defense against external attacks and provides maintenance, high-quality support, and fast problem resolution.

 

     READ MORE

ORDER NOW
Priority 1 Support

Let us handle your security issues and get your business back online!

 

A Service-Level Agreement (SLA) is a level of service that sets the expectations between the service supplier and the customer as a metric, describing how products or services should be delivered. It is a critical component of any technology service provider to ensure the effectiveness of the process, including penalties if the service level has not been achieved. Both parties are bound by the agreement to ensure both have the same understanding of requirements.

 

     READ MORE

ORDER NOW

Our Technical Support Products

SOC Support

Get a helping hand on time and keep your systems secure.

 

Security Operations Center (SOC) is a centralized facility which primary function is to monitor, detect, prevent, investigate, analyze and respond to cybersecurity incidents on an ongoing basis. The SOC team consists of security analysts and engineers who use a combination of technology solutions and processes to determine potential security threats and address those quickly.

 

     READ MORE

ORDER NOW
NOC Support

Get 24-hour supervision of your network to maintain healthy business operations.

 

Network Operations Center (NOC) is a centralized place where the IT support team remotely monitors, supervises, and maintains the network and IT infrastructure performance around the clock to ensure business services and operations continue to work without disruptions. NOC is the first line of defense against external attacks and provides maintenance, high-quality support, and fast problem resolution.

 

     READ MORE

ORDER NOW
Priority 1 Support

Let us handle your security issues and get your business back online!

 

A Service-Level Agreement (SLA) is a level of service that sets the expectations between the service supplier and the customer as a metric, describing how products or services should be delivered. It is a critical component of any technology service provider to ensure the effectiveness of the process, including penalties if the service level has not been achieved. Both parties are bound by the agreement to ensure both have the same understanding of requirements.

 

     READ MORE

ORDER NOW

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

How We Work

Step 1

Meet

Share your problems and needs with us. We will gather the details and estimate required project scope.

Step 2

Agreement

We will do initial due diligence and prepare  contract engagement based on your needs.

Step 3

Action

Our experts will build, test, and troubleshoot your system based on the contract agreement.

Step 4

Result

Results will be shared with you and  we will show you the way how issues can be resolved.

Our Happy Customers

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Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
REQUEST A CALLBACK
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like our family. Our customer support lines and social network handles are always open to assist you with your needs.
REQUEST A CALLBACK
  • Site Map
  • Contact Us
  • Australia
  • 1800 861 186
  • Level 54, One One One Eagle Street, 111 Eagle Street, Brisbane, 4000
  • team@kiwiict.com.au
  • New Zealand
  • 0800 700 094
  • 16 Tarndale Grove, Rosedale, Auckland 0632
  • team@kiwiict.co.nz
  • United States of America
  • 1844 558 0055
  • 2400 Unit B15 Belmar Blvd, Wall Township, NJ 00719
  • team@kiwiict.com
  • Site Map
  • Contact Us
  • Australia
  • 1800 861 186
  • Level 54, One One One Eagle Street, 111 Eagle Street, Brisbane, 4000
  • team@kiwiict.com.au
  • New Zealand
  • 0800 700 094
  • 16 Tarndale Grove, Rosedale, Auckland 0632
  • team@kiwiict.co.nz
  • United States of America
  • 1844 558 0055
  • 2400 Unit B15 Belmar Blvd, Wall Township, NJ 00719
  • team@kiwiict.com
  • 2022 Copyright Protected - KiwiICT
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