Security Operations Center (SOC) is a centralized facility which primary function is to monitor, detect, prevent, investigate, analyze and respond to cybersecurity incidents on an ongoing basis. The SOC team consists of security analysts and engineers who use a combination of technology solutions and processes to determine potential security threats and address those quickly.

Network Operations Center (NOC) is a centralized place where the IT support team remotely monitors, supervises, and maintains the network and IT infrastructure performance around the clock to ensure business services and operations continue to work without disruptions. NOC is the first line of defense against external attacks and provides maintenance, high-quality support, and fast problem resolution.

A Service-Level Agreement (SLA) is a level of service that sets the expectations between the service supplier and the customer as a metric, describing how products or services should be delivered. It is a critical component of any technology service provider to ensure the effectiveness of the process, including penalties if the service level has not been achieved. Both parties are bound by the agreement to ensure both have the same understanding of requirements.